TEAMWORK
Encourage staff to be clear on their own role and on collective responsibility to achieve success through the VEC team.
Encourages and supports others in pursuit of VEC goals. |
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VEC Policies & Procedure
- Recognises working in teams as the most effective way of achieving success
- Will provide direction and support to all teams within the VEC
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Individual Behaviours
- Understands personal role in performance of duties within VEC
- Contributes in a positive way to the performance of the team
- Supports and encourages others in performance of team objectives
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CO OPERATION
Works well with others to achieve a common aim and works to establish common ground providing support where possible |
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VEC Policies & Procedure
- Encourage and promote in its issues
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Individual Behaviours
- Works to build good relationships with others
- Finds common ground with others and works to advance VEC services
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LEADERSHIP
Promotes behaviour that is in the best interests of the VEC, its staff and customers at all times. Motivates and encourages others to take ownership of the VEC objectives and promotes a shared vision of the future |
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VEC Policies & Procedure
- Encourages and promotes effective leadership for all staff.
- Recognises an open door policy.
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Individual Behaviours
- Demonstrates and inspires commitment to achieving shared vision of VEC
- Builds credibility by being trustworthy and reliable
- Encourages others working for the modernisation of the VEC
- Motivates others to innovate and implement change
- Takes personal responsibility for own role within in service delivery
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PARTICIPATION
Welcome all staff to actively make their contribution to the service delivery of the VEC. Each person at every level in the organisation is encouraged to participate |
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VEC Policies & Procedure
- Facilitates the involvement of staff in all major initiatives in the VEC
- Provides consultation mechanisms for the staff within the VEC
Encourages the participation and involvement of staff in initiatives |
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Individual Behaviours
- Contributes to team meetings and events
- Makes an input directly and indirectly with events arranged for employee participation
- Facilitates and encourages others to participate and contribute
- Ensures personal views are represented in all important initiatives
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CUSTOMER CENTERED
Recognises that customers are the purpose of the VECs existence and approaches every initiative with their interests in mind |
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VEC Policies & Procedure
- Considers the implication of all initiatives for customers
- Develops and maintains ongoing monitoring and feedback systems to keep in touch with customer needs
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Individual Behaviours
- Puts customer needs at the centre of all initiatives.
- Considers the needs of customers and works to ensure they are met
- Goes to some length to see the individual needs are met
- Works toward improving customer service and seeks ways to deliver superior service.
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COMMUNICATIONS
Explains the issues of the day and the outcomes expected are understood by all staff. Shares information with all stakeholders at an early stage |
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VEC Policies & Procedure
- Ensures the VEC vision and purpose is understood by all those working in the VEC
- Develops policies and structures to ensure that adequate communications structures are in place
- Promotes and encourages open communication throughout the VEC
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Individual Behaviours
- Explains issues and expected outcomes.
- Communicates relevant information to all staff in a clear and concise way.
- Understands the communication needs of different audiences and tailors language and method of presentation to meet those needs.
- Checks that information conveyed is clearly understood.
- Regularly encourages feedback
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